Frequently Asked Questions

What does each product option include?

Review the option label, Specifications section and gallery before ordering. Accessory-only choices do not include the main product unless the selected value says so.

Where does CENDOLIX ship?

CENDOLIX ships worldwide to the countries and regions currently available at checkout across Africa, Asia, Europe, North America, South America and Oceania, including China, Hong Kong, Singapore, Japan, Taiwan and South Korea. The country selector at checkout is the final availability check.

How much is standard shipping?

Standard shipping is USD $6 when the merchandise subtotal is below $36 and free when it is $36 or more.

When will my order arrive?

Orders are generally processed within 3 business days. After dispatch, estimated transit is 5–15 business days. These are estimates rather than guaranteed arrival dates.

Can I return an item?

Contact [email protected] within 30 days after delivery. Eligibility, hygiene restrictions and return steps are explained in the Return & Refund Policy.

When are approved refunds processed?

After an eligible return is received, inspected and approved, CENDOLIX processes the refund to the original payment method within 5 business days. Financial institutions may need additional posting time.

Which card brands are displayed?

The storefront displays Visa, Mastercard, American Express, Discover, JCB and Diners Club. Final availability and authorization are determined at secure checkout.

How can I get help?

Email [email protected]. Customer Support: Available 24 hours a day, 7 days a week.